The light ring on top of the Echo will turn orange, then blue.
The two frequencies are optimized for different uses.
#Nti echo 2019 trouble shoot update
Just open your Alexa app, update the password, and it should reconnect automatically. If you recently changed your Wi-Fi password, the Echo will be unable to connect.
#Nti echo 2019 trouble shoot password
Is there still no connection? Don’t get frustrated – You may have saved your wireless password to your Amazon account when you first set up your Echo.Wait a minute to see if it automatically reconnects to the internet. Turn it completely off using the power button, wait 15 seconds, then turn it back on. If that does not work, try the same thing with the Echo.Unplug both devices, wait 15 seconds, then plug them back in. Can you connect to Wi-Fi and access the Internet from another device? If not, the problem lies with either your router or your modem. Check to make sure your router is plugged in and connected to the Internet.Perhaps the Echo isn’t connecting to the router, or the router isn’t connected to your ISP.įollow these steps in order until it has reconnected. The issue you’re having could be a result of your internet connection. Other Possible Fixes for Echo Connection Problems Ask Alexa to tell you your notifications and the yellow light will disappear.
Note: If Alexa continuously lights up yellow after this it means you have a new notification. If connected properly, ask Alexa a question and she should respond as expected. Your Alexa device will connect to the new Wi-Fi network (or reconnect to the old one). You can tap on the same network for reconnection, or you can tap on a different one. Now, wait for the Alexa app to find your networks.Location access is required during initial setup and when making changes, so allow access and you can revoke access after your Echo device is working properly. Press and hold the Action Button (the one with a small dot) until the light turns orange.Tap Change next to Wi-Fi Network as shown in step 4 above.If those scenarios apply to you or you realize that you need to change your Wi-Fi network, do this: Your Echo may not connect to the internet if the connection is unstable, to slow, or you’ve updated your Wi-Fi password. Scroll down and view the current network.Tap the Settings cog in the upper right corner.Tap on Echo & Alexa at the top of the page.Open the Alexa App on your smartphone and tap Devices at the bottom.Follow these steps to check which Wi-Fi network you’re connected to: Let’s check that your device is connected to the right Wi-Fi band. Perhaps your Echo is connected to Wi-Fi but doesn’t seem to have access to the internet. Check the Wi-Fi Network Using the Alexa App